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Tensator Reports Continued Growth; Expands Next Generation Technology Service Partnership with AST to Support Market Penetration

by tensator-usa 8. September 2014 14:18

BAY SHORE, NY and DAYTON, OH—September 8, 2014Tensator, the world leader in queue management and customer journey solutions, today announced that as a result of the increased adoption of its next generation queue management technology solutions, it has expanded its relationship with Advanced Services Technologies, LLC (AST), a leading Retail Field Service Company. AST has over 3200 technicians throughout the United States, Canada, Puerto Rico and Hawaii that service Fortune 500 retail companies and high end boutiques.  With this expanded partnership, Tensator continues to build out the service arm for the company; the two companies are currently working together on 11 new, Tier 1 retail and government customer engagements.

AST Support Services for Tensator clients now include:

  • Project roll out, service calls, move add change
  • Staging and Integration
  • New store construction, relocations, remodels
  • Installation, service and ongoing maintenance
  • Structured wiring, low voltage cabling, voice – data
  • Wired / wireless networks, access points, intrusion prevention, CCTV
  • Queue management / Digital Signage
  • Inventory management, depot services

“We are happy to expand our field service partnership agreement with AST to support the growing demand for our product range,” said Bill Vetter, SVP and GM, Tensator, Inc. “AST’s trained field service representatives have always exceeded our customer expectations and we are now available to further maximize our customer’s investments in Tensator’s leading technology solutions - quickly and cost-effectively.”

“This partnership is the perfect fit for Advanced Service Technologies,” said Jerry Abner, President and CEO, Advanced Service Technologies. “Retailers continue their search for ways to increase productivity, cut costs, and increase sales.  When you can supply all 3 in a seamless fashion, you’re really on to something. Tensator’s next- generation digital signage and integration solutions are world class.  We’re excited about working with an organization so quality driven.”  

To learn more about the joint partnership please contact sales@tensator.com.

About Advanced Service Technologies, LLC

Advanced Service Technologies is a leading Retail Field Service Company. Headquartered in the greater Dayton, OH area, Advanced Service Technologies' 50,000 square foot Staging and Integration Facility enables it to offer unprecedented design capabilities, implementation support, and a wide range of technology-based solutions for its clients.  The company’s commitment to flexibility and dedication to innovation provide its professional, highly certified staff the ability to create custom solutions that solve clients' information technology challenges. Clients served include Fortune 500 companies, as well as mid-market clients. AST helps its clients realize their business goals and objectives by simplifying complexities, increasing productivity and reducing costs. For additional information please contact sales@astservice.com.

About Tensator  

Tensator is a recognized leader in the management of the customer journey. The company offers a large range of digital media platforms, electronic and virtual queue management, display and signage products, crowd and access control solutions, in-queue merchandising, self-service systems, and the Tensabarrier®, one of the most respected barrier in the world. Tensator empowers blue chip retailers, international airport terminals, transport providers, financial institutions, major exhibition, leisure and entertainment venues, construction sites, restaurants and hotels to speed customer flow through the queue, improving operational efficiency and customer satisfaction. Tensator helps eliminate lost revenues through walk-aways and drives high value impulse sales with its range of queue management solutions. Visit www.tensator.com for more information, and follow us on Twitter, LinkedIn, Facebook and YouTube.

 

All trademarks, trade names, service marks, and logos referenced herein belong to their respective companies.

Passenger Journey Innovation Takes Off -- Tensator Crew Heads to ACI-NA Conference and Expo in Atlanta

by tensator-usa 5. September 2014 17:29

Join us at Tensator's Booth #230 this September 7-10 at the ACI-NA Conference and Expo in Atlanta.Our "flight crew" will be on hand to answer all your questions about how our proven queue management solutions -- from interactive next generation digital signage to cutting edge queueing innovations -- can help you significantly increase passenger journey satisfaction/safety and realize greater efficiencies.

Recognized by Fast Company as one of "The World's Top 10 Most Innovative Companies in Travel"-Tensator solutions are deployed in leading shops, airlines and airports around the world -- from Heathrow, Dubai International, Frankfurt  to Boston Logan Airport and many more. We earned our trusted reputation for the valuable role our Tensator Virtual Assistants have taken on at airports -- speaking in multiple languages, answering passengers' questions about security, flight and gate locations, and providing overall airport navigation -- even offering new product information - round the clock - freeing up airline staff and security teams, as well as retail staff to focus on critical and important responsibilities.

Come learn how we can help you:

  • Increase Communication and Advertising Channels - Tensator helps direct passengers efficiently through airports via our next generation digital signage and interactive way finding/guidance systems; we optimize communication of both security information procedures and promotional messaging. Where time is of the essence -- we help ensure passengers make the most out of the time they have to shop at airport retail outlets with efficient queue management and virtual queuing systems to help airport retailers increase their revenue streams.
  • Speed Passenger Journey Times and Increase Satisfaction levels - Tensator’s products are proven to speed queue flow and maximize efficiencies at ticket offices, check-in, security screening & immigration areas within airports, which in turn reduces passenger waiting time, frustration and anxieties.
  • Protect Passengers - Tensator ensures that the passenger journey can be safely managed with cost-effective 'Access Control' solutions, whether at the terminal or in airport retail and service areas.

If we are already working together -- come and say hi!  If we aren't yet, we'd love to meet you!

To arrange an onsite meeting at the show - please contact ingrid.principe@tensator.com


 

Show rooming reversed: shoppers choose brick-and-mortar retail experience

by tensator-usa 4. September 2014 18:27

A recent report from BI Intelligence has found that retailers have discovered "reverse showrooming," or "webrooming," where consumers research products online, but then head to a brick-and-mortar store to make their purchase.  In the U.S., 69% of people reverse showroom, while 46% showroom, according to a Harris poll. And it's not just the younger consumers, millennials are also reverse showrooming for everything ranging from electronics, shoes, sports equipment to cosmetics.

Chain Store Age reported that almost one-in-three (31%) of U.S. consumers say wanting to see/feel items in person would make them shop at a physical store instead of online. And while this survey of more than 1,000 U.S. consumers noted different reasons for consumers opting to make in-person purchases, (29.9% wanted items immediately, 16.9% believe it protects their privacy, 14.4% shop in-store to save on shipping costs and 6.5% want to ensure easier/cheaper returns) retailers need to capitalize on this trend.   

The BI report goes on to say that only recently have traditional retailers begun to take advantage of the opportunity that reverse showrooming extends – making sure they have knowledgeable sales staff, in-store pick-up of online orders, in-store Wi-Fi, and smartphone discounts to help convert showroomers to buy in-store. They’re also using new technologies for a better, more connected  in-store experience. 

This is a trend we at Tensator have definitely seen on the rise – with shopping centers and brands leveraging the Tensator Virtual Assistant next generation digital signage solution to engage, inform and entertain shoppers while also offering them promotions and discounts:

Equally important is having customers be able to help themselves with self-service solutions and have a smooth checkout process – from virtual queuing, call forward queue management to tablet armed staff who can address customer preferences with an inline greeter solution.

As noted in the report -- retailers are beginning to think of themselves less as purveyors of goods, and more as all-around consumer resources. Talk to a Tensator customer journey expert to learn more about how we can help you maximize reverse showrooming. 

Major League Baseball: Does Increased Security Have to Mean Longer Lines?

by tensator-usa 14. August 2014 19:52

Major League Baseball is implementing metal detectors at all its parks, so every team will have enhanced security in place by the 2015 season. 

Some big league parks, like the Angels, have already starting testing or implementing security screening already that has fans feeling like they are going through an airport. And with the increased security, some parks are experiencing longer lines. Longer lines as everyone knows, can lead to frustration - especially as last minute arriving fans try and make it to the opening inning.  

To help combat the crowds, the lines and the heightened inevitable frustration, MLB parks can take a tip from airport security by making sure they have the highest quality heavy duty barricades and barriers, like the world renown Tensabarrier®, on hand to help provide dependable and trustworthy crowd control and fan guidance at entry and exit points, as well as all concession stands. Clear signage and call forward queue management software can also help set fan expectations, enabling them to know exactly when and where they will be assisted, while also empowering parks with real-time knowledge to ensure staffing support meets fan volume and needs.  

Taking another page out of airport security, MLB parks can also leverage next generation digital signage such as  the multilingual Tensator Virtual Assistant. The Tensator Virtual Assistant uses cutting edge technology to project an image and create the illusion of a real person – such as security staff, park executives or celebrity athletes, who provide guidance and value-added information to fans. The Tensator Virtual Assistant is proven to help move lines quickly and efficiently by providing captivating audio visual instructions - security related information – what to bring, what not to bring, size of bag/s allowed etc… It can even keep fans entertained and engaged by sharing MLB game and scheduling info, show highlight videos and provide interactive special offers to help fans get all the info they need and want to know.

Today, security is more critical than ever at any event where crowds gather; Tensator queue management experts are on hand to share their expertise on how to help keep fans safe, informed and entertained while helping reduce lines and frustration.

Tensator Celebrates the 24th Anniversary of the Americans with Disabilities Act

by tensator-usa 11. August 2014 18:33

Just this past month, the United States celebrated the 24th anniversary of the Americans with Disabilities Act (ADA).

This landmark law significantly improved American society for people with disabilities by prohibiting discrimination towards those with disabilities, and guaranteeing equal opportunities in employment, State and local government services, public accommodations, commercial facilities, and transportation. The ADA also provides for making sure that people with disabilities have the same capabilities to access the places and items they need to be able to reach – helping blind and visually impaired users and people who use wheelchairs better navigate their world.

Whether you are a school, bank, event venue or transportation hub -- Tensator’s guidance solutions can help ensure Path of Travel Accessibility requirements are code and American Disabilities Act (ADA) compliant. Tensator’s TensaGuide Advance Dual Line and Heavy Duty Dual Line stanchions help physically challenged people move safely through their environment and our wide selection of signs and accessories will help ensure you have adequate signage wherever needed.

Providing safe passage and clear guidance is not only critical to meeting the code and preventing expensive litigation – it’s a subject near and dear to Tensator’s heart – having been the leader in the queue management space - guiding people safely and intelligently on their journeys for over 130 years. 

Talk to a Tensator Safety Expert and ask about our special ADA discount as we celebrate the 24th Anniversary of this landmark law.

Back To School Retail Survival Guide – Tips for Increasing Profits and Store Loyalty

by tensator-usa 29. July 2014 15:48

The Back To School (BTS) and Back To College (BTC) shopping season is upon us. Second only to the Holiday season, BTS and BTC shopping offers retailers a great opportunity to increase their profits and their reputation of being the "go to" source for all things back to school or college. All too often however, retailers don’t order enough or the right kind of supplies, price them wisely or worse, fail to keep the items stocked and displayed attractively and logically.   

According to a recent USAToday article, back-to-school shopping is no longer a frenzied one-day spending spree. Families are spending more, but they are doing so over a longer period of time as they search for the best deals. This means repeat business and could lead to additional spending provided they have a great experience the first time.  

Families are expected to spend $670 on average on back-to-school shopping, up 5% from last year, according to the latest data from the National Retail Federation. That includes spending on school supplies, clothes and electronics. With cost conscious parents and students, and lots of in-store and online options to choose from, retailers need to make their in-store experience is one that consumers will rave about to their friends and families and return to, for additional shopping.  

Here are some easy to implement in-store retail tips to help shoppers successfully score all their BTS/BTC supplies:

  • Designate a BTS/BTC space in your store and make sure you have bold and exciting signage that helps shoppers find what they need and helps create excitement as they visualize using or wearing new products.
  • If you plan on demoing new technology, branded solutions or you are promoting celebrity, sport teams/campus themed items – consider investing in Tensator’s Virtual Assistant next generation digital signage solution with the industry’s smallest footprint and watch the items fly off the shelves!
  • Make sure you stay on top of how merchandise is displayed; shelving should be accessible (items shouldn’t be placed too high or too low) and the right kind of items should be placed on the shelves so there is a logical flow to the display (see related Chain Store Age article on "Impulse Merchandising - and Why Selling a Toaster on the Checkout Line Won't Fly").
  • Make the best possible use of every square inch of retail space and use in-queue merchandising and impulse towers for point of sale must haves – from hygiene, safety, dorm or locker room items.
  • Ensure your checkout line is clearly defined using Tensabarriers®to help efficiently guide your customers on their way.

Creating a visually appealing, well stocked, and a service first in-store experience this BTS/BTC season will help increase your profits and ensure your customers return again and again. To explore any or all of these tips further please contact our customer journey specialists

In-Store vs. Online Shopping Experience Survey

by tensator-usa 14. July 2014 15:56

Do retailers need to up their game to avoid continual losses to online rivals?

Consumers have more choices than ever before on how to shop. Armed with their mobile devices they have instant access to pricing and availability information; they can even choose Click and Collect to pick up items shipped to store or have them shipped direct to home. How does all this impact the in-store experience?

Will Webrooming, the practice of researching items online and then purchasing them in-store or Showrooming, browsing for items in a store and purchasing them online later, win the consumer heart? Are shoppers willing to wait in line or prefer going online? Is there a sustainable business model for both, and are there any crossovers?

Take a moment to fill out our in-store vs. online shopping survey and let us know what you think about the latest trends and factors impacting the shopping experience.

 

Impulse Merchandising, and why selling a toaster on the checkout line won’t fly

by tensator-usa 9. July 2014 21:37

The days of the mega big box are over, retail is shrinking and store footprints are getting smaller.

Gondolas, shelving systems and displays need to be extra space efficient in small footprints to make the most use of revenue per square foot.Impulse merchandising is a great way to maximize smaller footprints while capturing shopper interest and boosting incremental revenue especially as customers wait in line for checkout. The problem is, too many retailers try and stick large and pricey items like a toaster or a microwave on a checkout line shelving system or display thinking that because of where it is placed — it is now an impulse item. 

So are there some types of products that work better for impulse merchandising?  The answer is a resounding, yes.  

To learn more, check out Tensator Senior Business Development Manager Keith Carpentier’s perspective on impulse merchandising in this Chain Store Age article

40 years of Bar codes and the End of the Long Checkout Line

by tensator-usa 30. June 2014 19:11

A recent Globe and Mail article noted the 40 year anniversary of the introduction of the bar code to retailers and consumers alike.The anniversary commemorates the purchase of a 67-cent (U.S.) package of Wrigley’s Juicy Fruit gum at a supermarket in Troy, Ohio, the first-ever transaction in the world to involve scanning a bar code.That pack of gum, now on display at the Smithsonian,marked the beginning of an era in which cashiers no longer had to type in long product numbers and businesses could keep better track of their sales and inventories.According to the article, a 1970s ad from food giant Kraft trying to sell consumers on the bar code’s benefits boasted it was “the beginning of the end of the long checkout line.”

While bar code technology has impacted the speed of checking out items at retail stores and helping people check in at various sporting, trade, cultural venues and transportation hubs–it hasn’t been the end of the long checkout line–but rather an integral part of the many advancements that have been made over the course of many years in queue management to help ensure the efficiency of checkout and check-in lines.   

Like our introduction of single line electronic call forward which has been proven to reduce walkaways by 96%, to the use of next generation digital signage and virtual queue management systems, Tensator applauds the 40 year anniversary of the bar code as we continue to forge ahead in delivering innovative technology solutions that help better manage the customer journey.To explore our complete range of offerings, please contact our queue management experts.

Airports and Airlines Easing the Passenger Journey

by tensator-usa 6. June 2014 13:17

 

Although summer doesn’t officially begin until June 21, Memorial Day weekend kicked off the traditional summer travel season with airports and airlines gearing up for extra volume. Nationally, airlines expect to carry over 210 million passengers this summer, up 1.5 percent from the same season last year. According to the industry group A4A, international travel will reach an all-time high with 29.9 million people on international flights from the U.S. this summer.

Extra-long lines at airport check-in, customs, and baggage claim can put added pressure on employees and travelers alike as temperatures and tempers rise.  But by combining tried and true queue management with both low and high tech solutions, both inefficiency and frustration can minimized to positively impact passenger loyalty and an airport’s or airline’s bottom-line.

Aside from tried and true queue management solutions,forward thinking airports like Boston’s Logan and Washington’s Dulles International have already successfully implemented next generation digital signage at customs and at baggage claim areas to minimize wait time and help increase employee efficiencies by freeing them up to focus on more critical tasks at hand.

By leveraging Tensator’s Virtual Assistants – both airports have successfully made the passenger journey safer and quicker.

 At Boston Logan Airport captivating Virtual Assistants deployed at Terminals A, B, C and E provide essential security information including messages on ID and boarding passes, federal regulations regarding liquids, garment removal and x-ray machine instructions.  Messages are delivered 24/7 in both English and Spanish, providing passengers with consistent, surround sound audio accompanied by highly visual information to ensure passengers clearly understand all the information they need to know in order to improve efficiency, passenger flow and their overall airport experience. 

In the International Arrivals Building at Dulles International, the custom designed Tensator Virtual Assistant captivates passengers with its 3D look and feel, providing essential Customs and Border Protection information and guidance for connecting flights round the clock. Over 3,000 daily passengers are provided with consistent, surround sound audio and visual information ensuring they have ready access to the information they need to know – from instructions on the preparations they need to make before going through customs, to how to get to connecting flights quickly and efficiently.

Tensator’s airport and airline queue management solutions add safety, security, and efficiency to managing the increased flow of passengers. In fact, Fast Company named Tensator one of The World's Most Innovative Companies – among the Top 10 companies delivering innovation in the travel industry. Tensator has been recognized for the valuable role the Tensator Virtual Asistants have taken on at airports -- speaking in multiple languages, answering passengers' questions about security, flight and gate locations, and providing overall airport navigation - round the clock - freeing up airline staff and security teams to focus on critical and important responsibilities.   

To learn more about what Tensator can do for you, talk to one of our passenger journey experts today.

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