1. February 2013 10:53
Practice Business addresses the issue of crowded surgeries and investigates how Practice Managers can gain control of queues of patients, with an insight from Tensator.
Tensator’s advice touches on the concept of virtual queuing, which is more commonly found in larger health centres and hospitals, introducing touchscreen terminals and ensuring that clear and concise signage is in place to help guide patients easily between different areas and clinics.
Check out page 42 in Practice Business to read the full article.
13. April 2012 10:12
With an estimated 11 million visitors expected to descend on London this summer, businesses need to be thinking of ways to really maximise their potential!
The revenue possibilities for businesses in and around Greater London are huge, with a recent VisitBritain report estimating the potential additional spending by visitors at more than £2bn!
To ensure the impact is a positive one, businesses really need to be planning ahead now, taking into consideration:
• Resource issues
• Travel disruptions
• Stock levels
• Customer or passenger guidance
Simple and cost effective measures such as effective crowd control, clear signage, merchandising and electronic call forwarding will not only deliver improved operational efficiencies but also increased revenues for your business.
For help and advice on how your business can maximise from the increased numbers of tourists this summer, and to understand how you can reach your potential, contact Tensator today on +44 (0) 1908 684600, or fill in our online enquiry form.
4. January 2011 12:22
In the wake of the January sales rush, it is important that retailers manage their queues, as not only does this improve sales, but more importantly it reduces customer stress levels.
Clear and concise communication is imperative when there are large crowds in one area. Noticeable signage combined with simple electronic and barrier systems will help improve service and safety, and thus act as further revenue drivers.
In a competitive market, delivering good service is crucial in order to decrease customer ‘walk-aways’. If customers are made to wait in confusing and unorganised queues, they will more than likely become impatient, which will lead to long waiting times, poor customer experiences, frayed tempers and bad publicity. This gives customers a poor lasting memory and could potentially damage the likelihood of customers repeating their visit to that venue again.
Kevin Hickson, general manager of queue management and crowd control specialist Tensator.
24. June 2010 09:54
Saturday 26 June 2010 marks Armed Forces Day, an annual opportunity for the nation to “Show Support” for the men and women who make up the Armed Forces community: from currently serving troops to Service families; and from veterans to cadets. Across the country people are getting involved: communities are holding local events and businesses are showing their support.
This year Buckinghamshire will be holding its main Armed Forces Day event on the afternoon of Saturday 26th June at Campbell Park, Milton Keynes, and following the success of last year’s event large numbers of supporters are expected to attend this free admission event.
Tensator are showing support of the event which brings together members of the Armed Forces community and the general public, by providing Tensabarrier® retractable webbing posts to help safely manage the crowds and to cordon off non access areas.
Show your support too, and join in the celebrations at midday at Campbell Park, Milton Keynes. For full details, please click here.
20. July 2009 11:59
With the summer season of festivals in full swing across the country, it’s no wonder that in true traditional British style, a few of us get in a bit of a pickle when it comes to navigating our way round the various camp sites, music arenas and car parks.
However, research commissioned by O2 Wireless Festival says that while Britain’s love affair with summer music festivals is as strong as ever, 78% of UK festival-goers cite dirty toilets as their most hated festival experience, with 35% objecting to the long queues!Here are the results:
- Poor or dirty toilet facilities
- Long queues for the toilets
- No washing/shower facilities
- No secure storage facilities
- Long queues at the bar
- Long entry queues to the venues
- The journey home
- Losing your friends in the crowd
- Not knowing when your favourite band is playing
- No where to sit or relax